The Gemba Call

13

Three pilot users sit down with the Bantō team - what changed in their week, what surprised them, and why naming an AI after a Japanese chief clerk made sense.

49 min

12

The full story behind the line everyone quotes back to us - what we measured, what we ignored, and the one change that did most of the work.

54 min

11

Flow is flow, whether it carries gearboxes or patients. What a week of ward daily-management changed about how she runs improvement.

47 min

10

A sober look at the four places machine learning has earned its keep on the floor - and the many more where it just added dashboards.

61 min

9

What the first ninety days of a turnaround actually contain when you stop chasing the org chart and start fixing the value stream.

58 min

8

Rescoping validation around a fast-changeover line so the quality team stays comfortable and the changeover clock still drops.

50 min

7

Why borrowing factory language for knowledge work undersells it - and a better way to frame flow for claims and case teams.

43 min

6

Five ways a gemba walk goes wrong when a leader brings a clipboard and an opinion - and how to walk the floor so people still talk to you.

46 min

5

The boards go up, the standups start, and then nothing escalates. The quiet failure mode nobody photographs for the case study.

48 min

4

When the A3 becomes a slide you fill in before the meeting, you’ve lost the point. A short argument for protecting the messy middle.

40 min

3

Backlog, batching and the hidden second inbox. Where the time really goes in a claims operation and what we changed first.

52 min

2

A field note from a week of healthcare daily-management - and what it changed about running a line.

44 min

1

A short first episode on what this show is for: practitioners interviewing practitioners, no method theatre, no firm marketing.

33 min